Privacy Policy

Last updated: 29 October 2025

1. Who we are

Smartlink Solutions (“Smartlink”, “we”, “us”, “our”) provides digital ordering, bill management, and cashless payment services for restaurants, cafés, and similar venues. Guests can scan a code, view the menu, place orders, request staff, view their live bill, and pay securely.

This Privacy Policy explains how we collect, use, store, and share personal data when you interact with our platform, website, or services (the “Services”).

By using the Services, you agree to this Privacy Policy.

If you do not agree, please stop using the Services.

2. Information we collect

We collect information in three main ways:

a. Information you provide directly

• Table / order details you enter (special requests, notes to staff, etc.).
• Contact details you choose to give us (name, phone number, email).
• Support requests or messages you send to us.

We do not require you to create a personal account to use the guest experience.

b. Information collected automatically

• Device information (device type, browser type, operating system).
• Log data (IP address, time of access, pages viewed, actions taken).
• Approximate location (e.g. what country you’re connecting from) for fraud and compliance.
• Session analytics (how you move through the flow, so we can improve UX).

We may use cookies or similar technologies to keep the session working (for example: remembering your table/cart until checkout).

c. Payment information

When you choose to pay through Smartlink, you are redirected to a licensed payment processor. We do not store full card numbers, Apple Pay tokens, Google Pay tokens, or CVV. Payment processing (card authorization, fraud checks, settlement) is handled by our payment partners.

We may receive:

• A payment reference / transaction ID
• Paid amount / tip amount
• Payment status (success / failed)
• Last 4 digits / brand of card (for receipts)
• Timestamp

We keep these so we can: update the restaurant that you paid; show you bill status; generate financial records for the venue and for compliance.

3. How we use your information

• Provide and operate the Services
• Show you the live bill for your table
• Let you split or partially pay the bill
• Send your order or “call waiter” request to staff
• Process payments and confirm settlement
• Improve and protect the Service (debug, prevent fraud/abuse/chargebacks, monitor performance and uptime)
• Support the venue (orders, payments, tips, service fees, reporting)
• Legal & compliance (tax, audit, anti-fraud, resolving disputes or chargebacks)

We do not sell your personal data to third parties.

4. Who we share information with

• The restaurant / venue you are sitting in (table number, ordered items, payment status, tip, notes) so they can serve you and close the check.
• Payment processors and banking partners to authorize and settle your transaction.
• Service providers (hosting, analytics, messaging) operating on our behalf with minimum required data.
• Regulators / law enforcement if required by law.

5. Data retention

We keep order and payment records as reasonably required for accounting/reconciliation, chargebacks, and regulatory obligations. If the restaurant requests historical reporting, your transaction details may remain in their sales history.

6. Security

We take reasonable technical and organizational measures to protect the data we store. However, no method of transmission or storage is 100% secure. Card data is processed by PCI-compliant processors. We do not store full card PAN or CVV codes.

7. Your rights

Depending on your location, you may have rights such as access, correction, deletion (subject to legal requirements), and objection/limitation. To make a request, contact us at: Support@smartlink-solutions.com. We may need to verify you are the actual customer for that transaction.

8. Children

Not intended for children under 16 without supervision from a parent/guardian. We do not knowingly collect personal information from children under 16.

9. International transfers

Your information may be processed and stored in countries other than where you are located. By using the Services, you consent to this.

10. Updates to this Privacy Policy

We may update this Privacy Policy. If we make material changes, we will update the “Last updated” date above. Continued use after changes means acceptance.

11. Contact

If you have questions, email us at: Support@smartlink-solutions.com